Hello,Saleh wireless We are very sorry that you encountered problems when using our products. It maybe because it is your first time to use such a product. But we attach great importance to every customer’s feedback. After receiving feedback, we immediately arrange for engineers to contact you to provide solutions. However, we have not seen your reply. We have also tried to contact you through various methods, but have been unable to contact you. If you see this message, we really hope to understand and solve the problem you have encountered. We look forward to your reply. Thanks very much!